Privacy Policy

Effective date: October 2026

Who We Are

This website is operated by TBW LLC dba Tarheel Building Supply, a lumber and building materials business located at 1909 US Hwy 421, Suite D, Wilkesboro, NC 28697. You can reach us by phone at (336) 818-0497. This policy explains what information we collect, how we use it, and the choices you have.

Information We Collect

We collect only the information we need to do business with you, including:

• Contact details you give us — such as your name, phone number, and mailing or jobsite address, when you place an order, open an account, or ask us for help.
• Order and account information — what you buy, delivery details, and, if you hold a house account with us, the records of charges and payments on that account.
• Messages — the content of calls, texts, and other communications you send us, so we can respond and keep track of your requests.
• Website information — basic technical details your browser sends when you visit this site, such as the pages viewed. This site does not require you to create an account or log in.

How We Use Information

We use the information we collect to:

• Take, prepare, and fulfill your orders, including jobsite delivery;
• Set up and manage house accounts and job records;
• Communicate with you about your orders, deliveries, and account;
• Respond to questions and provide customer service; and
• Keep business records as required for accounting and tax purposes.

We do not sell your personal information.

Text Messaging

If you give us your mobile number and opt in to text messages from us, you agree to receive text messages about your orders, deliveries, and account — for example, order updates, delivery notifications, and account-related messages from our store team.

• Message frequency varies depending on your orders and activity with us.
• Message and data rates may apply, depending on your mobile carrier and plan.
• You can opt out at any time by replying STOP to any message. Reply HELP for help, or call us at (336) 818-0497.
• Your consent to receive text messages is not a condition of purchasing anything from us.
• We do not sell or share your mobile number, or your consent to receive texts, with third parties for their marketing purposes.

How We Share Information

We share information only as needed to run the business and serve you — for example, with delivery providers, payment processors, and the communications services we use to call, text, and email you. These providers are only permitted to use your information to perform those services for us. We may also disclose information if required by law.

Security

We take reasonable steps to protect the information we hold, including limiting access to the staff who need it to serve you. No method of storage or transmission is completely secure, but we work to keep your information safe.

Your Choices and Contact

You can ask us to correct or update your contact details, to stop text messages (reply STOP, or just tell us), or to answer questions about your information. To do any of these, call the store at (336) 818-0497 — that is the fastest way to reach us.

Changes to This Policy

If we change this policy, we will post the updated version on this page with a new effective date.